Returns & Exchanges Policy

Last updated: July 31, 2025

At Oasis Mint, we take great care to ensure the quality, authenticity, and secure delivery of every product we sell. Due to the highly sensitive and price-volatile nature of precious metals, all sales are considered final. Please read the following policy carefully.

1. All Sales Are Final

We do not accept returns, exchanges, or cancellations once an order is placed and confirmed. This policy applies to all products, including but not limited to:

• Gold and silver bullion
• U.S. Minted coins
• Certified and collectible coins
• Special orders and rare pieces

This strict policy helps us maintain fair pricing and integrity in a market where values fluctuate in real time.

2. Damaged or Incorrect Orders

In the unlikely event that you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery. We will review the claim and may request:

• Clear photographs of the packaging and item(s)
• A return of the original product for inspection
• Additional identification or order details

If the error is confirmed, we will offer a replacement (if available) or issue a store credit or refund at our discretion.

3. Shipping Discrepancies

All shipments are fully insured and require signature upon delivery. Once a package is signed for and marked as delivered, Oasis Mint is no longer responsible for loss, theft, or damage. Please inspect packages upon receipt and notify us immediately if there are any concerns.

4. Return Instructions (If Authorized)

If a return is approved by our team:

• Items must be returned in original, unopened, and untampered condition
• A Return Authorization (RA) number will be issued and must be included in the return
• All returns must be postmarked within 5 business days of receiving authorization
• Shipping and insurance for returns are the responsibility of the customer unless otherwise noted

5. Non-Returnable Items

The following items are strictly non-returnable under all circumstances:

• Opened bullion or coin packaging
• Products showing signs of tampering
• Items damaged after delivery
• Custom, engraved, or special-order items

6. Contact Us

If you believe you’ve received an incorrect or defective product, or if you have any questions about your order, please contact us at:
Email: info@oasismint.com
Phone: (212) 470-7540
Address: 1234 St John's Place. Unit #130426. Brooklyn, New York 11213
Business Hours: 9-5 pm - Monday thru Friday

At Oasis Mint, we value your trust and strive to deliver excellence with every order. Thank you for understanding and respecting our return policy, which is designed to protect both our clients and the integrity of the precious metals market.